Effective Date:
1. Introduction
At WChatz ("we," "our," "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
Our Commitment: We do not store your business data or Gemini API key on our servers. Your data remains yours.
2. Information We Collect
- Account Information: Name, email address, company name, phone number, and location when you register.
- Business Knowledge: The Q&A pairs you add to your knowledge base (stored in your database).
- Lead Information: Visitor details (name, email, mobile) captured by your chatbot.
- Usage Data: Information about how you interact with our platform (e.g., pages visited, features used).
- Gemini API Key: You provide your own Gemini API key. It is stored in your database and only used to make API calls.
3. How We Use Your Information
- To provide, maintain, and improve our services.
- To process your subscription and payments.
- To send you updates, notifications, and support messages.
- To respond to your inquiries and provide customer support.
- To analyse usage and improve user experience.
4. Data Storage & Security
- Your account information is stored securely in our database.
- Your business knowledge and Gemini API key are stored in your database and never shared with third parties.
- Lead information is stored only in your dashboard for you to access.
- We use industry-standard encryption and security measures to protect your data.
- We do not sell, rent, or share your personal information with third parties for marketing purposes.
5. Cookies & Tracking
We use cookies to enhance your experience on our platform. Cookies help us remember your preferences and improve our services. You can manage cookie settings in your browser.
6. Your Rights
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can update or correct your personal information anytime from your dashboard.
- Deletion: You can request the deletion of your account and associated data.
- Export: You can export your data (e.g., leads, knowledge base) at any time.
7. Third-Party Services
We use the following third-party services:
- Google Gemini API: Used to process chatbot queries. You provide your own API key.
- Bootstrap, Font Awesome, Google Fonts: Used for UI design and functionality.
These third parties have their own privacy policies, and we encourage you to review them.
8. Data Retention
We retain your account data as long as you have an active account. If you delete your account, we will remove your data from our system within 30 days, except for anonymised usage analytics.
9. Children's Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: srishiva53@gmail.com
Phone: +91 9787846453